2-1-1 Call Center

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For over a decade, 2-1-1 has been serving Nebraska and Southwest Iowa. People across our area face challenges every day, and may not know how to find or access the human service programs that address those challenges. That's what 2-1-1 is all about: helping our neighbors find services close-by that offer them some assistance to overcome those challenges. 

"2-1-1" is the one stop shop when you're looking for a particular service. If you're in need of food pantries, counseling, utility assistance, or other human service, talk to an information and referral specialist who has the community's most extensive human service database at their fingertips. 2-1-1 is available by phone 24 hours a day, seven days a week. The call is free and confidential.

Through this vital service, United Way helps our community identify ongoing and urgent needs. Calling 2-1-1 helps eliminate confusing and frustrating searches for our most vulnerable populations—the elderly, disabled, non-English speaking, incapacitated by crisis, etc.—and others who need help finding available services. 91% of U.S. residents can dial 2-1-1 in their communities, too.

Help is a phone call away.  If you're in need of a health and human service in Nebraska or Southwest Iowa, contact 2-1-1 to find the help you need today.

For questions please contact:

Fratina McCraney
Call Room Supervisor
(402) 997-7003

Lindsay Paulsen
Manager - Data Resources
(402) 522-7940

Pamela Schwalb
Chief Operating Officer 
(402) 522-7909



  • 2-1-1 Searchable Database

    Nebraska 2-1-1 keeps an accurate and comprehensive database that you can use to find health and human services to meet your needs. Our database allows you to browse hundreds of health and human services online, learn about specific programs, intake requirements, eligibility, operation hours and more. The database also has information on disaster related services.  Click below to access the online database.

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  • 2-1-1 Frequently Asked Questions

    Have questions about how the 2-1-1 Call Center operates?  Read more about who can call, what kinds of information referrals the service provides and how you can utilize our online database.

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