Tomorrow, United Way of the Midlands (UWM) will recognize National 211 Day, celebrating the impact of this nationwide network, while highlighting the essential services UWM’s 211 Helpline provides across Nebraska and Iowa. As part of this system, the 211 Helpline serves as a vital local resource, helping individuals and families in our region navigate challenges and find support.

In 2024 alone, UWM’s 211 Helpline responded to more than 275,000 contacts – with housing, utility assistance, income assistance, food and transportation ranking as the top five needs.

Connected to more than 4,000 agencies and 10,000 programs across Nebraska and Iowa, the 211 Helpline provides multiple points of access for those looking to receive assistance easily and confidentially.

Through UWM211.org, individuals can access an online database of local health and human service programs, community services, governmental programs and more. Individuals can also access resources by texting their ZIP code to 898211 or dialing 2-1-1 to speak directly with a trained 211 Community Resource Specialist. Free and confidential assistance is available 24/7, 365 days a year, in more than 240 languages using the tele-interpreter service and bilingual staff.

Established in 2000 by the Federal Communications Commission as the three-digit number to reach information and referral services for health, human and social organizations – today 211 is a resource for help and hope in communities across North America.

“The 211 Helpline provides connections and support for those who need help and don’t know where to turn,” said Shawna Forsberg, president and CEO, United Way of the Midlands. “On 211 Day, we want to express our gratitude to all of our Community Resource Specialists for the work they do, and also celebrate this lifeline that is helping thousands of our neighbors in need every single day.”

For more information about the 211 Helpline, go to: UWM211.org

###

About United Way of the Midlands:

Since 1923, United Way of the Midlands (UWM) has served the Omaha-Council Bluffs metro by bridging the business and not-for-profit sectors and raising money to support our community’s most impactful health and human service programs. UWM’s funded programs and direct services – like 211 and JAG Nebraska – focus on four key areas to improve health and well-being for all, build financial stability and strength, help young people realize their full potential and address urgent needs today to advance a better tomorrow. Learn more at UnitedWayMidlands.org.

 About the 211 Helpline:

Serving Nebraska, Iowa and Illinois, the 211 Helpline is a one-stop source of information for people in need of assistance. Powered by United Way of the Midlands, 211 is a point of contact and referral source for thousands of health and human service programs, community services, disaster services and more for those in need of help. For assistance dial 211, text 898211 or visit UWM211.org.