COVID-19 Community Resources

Cares Act Funding Available: Has COVID-19 impacted your ability to pay your mortgage, rent or utilities? Click here to see if you qualify for assistance.

211 is here for you, 24/7.

Call: 2-1-1 or 402-444-6666

Text: Your zip code to 898211


The 211 Helpline can help answer your questions about COVID-19 and connect you to community resources if you are looking for assistance with food, utilities, housing, health care and more. Get in touch today.

If you are experiencing COVID-19 symptoms such as cough, fever or shortness of breath, choose one of the options below.

If you do not currently have symptoms, follow these instructions instead.

Call 911 if this is a medical emergency. 

If you are NOT a Nebraska Medicine patient:

It’s recommended you seek medical attention.

You can connect with a local provider online through an On-Demand Video Visit during the hours below, or call 402.559.0041 to make an appointment.

On-Demand Video Visits are available during the following hours:

  • Monday through Friday: 6 p.m. to 9:30 p.m.
  • Saturday and Sunday: 10 a.m. to 7:30 p.m.
  • Holidays: 11 a.m. to 3:30 p.m.


(It may take up to a full business day to process your One Chart | Patient account request. You may receive a phone call from Nebraska Medicine to confirm your identity.)

Or call 402.559.0041.

If you ARE a Nebraska Medicine patient:

If you have an established relationship with a Nebraska Medicine doctor, you can connect with a health care provider through an On-Demand Video Visit or an E-Visit. You must have a One Chart | Patient account to start both visit types.

On-Demand Video Visits are available during the following hours:

  • Monday through Friday: 6 p.m. to 9:30 p.m.
  • Saturday and Sunday: 10 a.m. to 7:30 p.m.
  • Holidays: 11 a.m. to 3:30 p.m.


An E-Visit is an online series of questions. The questions and your answers will be sent to a doctor for review. You will receive a response within one business day.


To view this information directly from Nebraska Medicine’s website, click here. To learn more about COVID-19 prevention, screening, treatment, managing stress and more, please read click here.

If you traveled to another state in the US, or are considering traveling domestically, please read this from the CDC.

For general travel information and recommendations, please read this from the CDC.

What are some credible COVID-19 information sources?

If you are a secondary contact of someone who has been diagnosed with COVID-19 (for example, your co-worker may have been exposed to a patient with COVID-19) and are not experiencing any respiratory symptoms, you do not need to be screened for COVID-19.  You are encouraged to self-monitor by being aware of any new respiratory symptoms and checking your temperature for fever. Call your physician for directions should any symptoms develop. You should not go to the emergency department unless you have a life threatening condition.

Source: Nebraska Medicine
If you have been exposed to someone with a confirmed case of COVID-19, or recently returned to Nebraska in the last 14 days from a country where COVID-19 transmission is occurring, and have a fever ≥100.4 and/or respiratory symptoms, you should immediately call your county health department for evaluation and diagnostic testing.

  • Douglas: 402.444.3400
  • Sarpy/Cass: 402.537.6970
  • Pottawattamie: 712.328.5777

If you recently visited mainland China, but aren’t having symptoms, please report your travel to the Nebraska Department of Health and Human Services and self-isolate for 14 days.

If you recently visited South Korea, Iran, Italy, Japan, Hong Kong, Singapore, Taiwan or Thailand, please report your travel to the Nebraska Department of health and Human Services and monitor yourself for fever, cough or shortness of breath twice daily.

If you feel sick with fever, cough, or are having difficulty breathing:

  • Seek medical care right away. Before you go to a doctor’s office or emergency room, call ahead and tell them about your recent travel and your symptoms
  • Avoid contact with others
  • Do not travel on public transportation while sick
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when coughing or sneezing
  • Wash hands often with soap and water for at least 20 seconds to avoid spreading the virus to others
  • Wash your hands with soap and water immediately after coughing, sneezing or blowing your nose. If soap and water are not readily available, you can use an alcohol-based hand sanitizer that contains 60%-95% alcohol. Always wash hands with soap and water if hands are visibly dirty.

Source: Nebraska Medicine
If you are not ill but had contact with a person confirmed to have COVID-19, notify your County Department of Public Health.

  • Douglas: 402-444-3400
  • Sarpy/Cass: 402-537-6970
  • Pottawattamie: 712-328-5777

If it is determined that you should be quarantined at home, you will be monitored by staff from your local or state health department.

While being monitored:

  • Stay at home except to get medical care
  • Separate yourself from other people and animals in your home
  • Call ahead before visiting your doctor
  • Wear a facemask
  • Cover your coughs and sneezes
  • Clean your hands often
  • Avoid sharing personal household items
  • Clean all “high-touch” surfaces everyday
  • Monitor your symptoms

Source: Nebraska Medicine

Centers and organizations
State health departments


To view a comprehensive list of community programs and information, please click the button below. This document will be updated as frequently as possible.

Document last updated: June 8th, 8:00am

Unemployment Eligibility and Updates
  • Nebraska: The Governor has waived the following eligibility requirements for unemployment insurance benefits for claims filed between March 22 and May 2. This timeframe will be evaluated as the COVID-19 situation progresses.
  • Workers needing to file for unemployment benefits should do so online at  The NEworks mobile app is available to download free for those who don’t have computer access.  For technical assistance, access the NEworks live chat feature, email or call 402-458-2500.
  • The maximum weekly benefit amount for 2020 is $440. Your individual benefits are calculated by identifying the highest quarter earnings in your base period. That amount is then divided by 13 to arrive at the average weekly wage, then divided again by two and rounded down to the next even dollar amount to arrive at your weekly benefit amount. Filing your new claim online will allow you to receive an estimate of your weekly benefit amount at the end of the filing process. You will be advised of this amount when you receive your monetary determination.
  • Iowa: Iowa Workforce Development has guidance on when unemployments may be available for those impacted by COVID-19.  Employees should contact their employer regarding potential telecommuting, sick leave, PTO, FMLA, Disability, and other options they may be offering. If those options are not available, employees may file for unemployment insurance benefits to determine their eligibility.
  • Learn more here:
Job Search – Greater Omaha Chamber
  • Looking for work? The Greater Omaha Chamber has a job and careers page to make your search easier. Click here to start looking now for open positions.
HUD Prohibits Forclosure and Evictions
  • On March 18th, U.S. Department of Housing and Urban Development (HUD) Secretary Ben Carson, in consultation with the Trump Administration and the Coronavirus Task Force, authorized the Federal Housing Administration (FHA) to implement an immediate foreclosure and eviction moratorium for single family homeowners with FHA-insured mortgages for the next 60 days. These moratoriums are part of the continued effort by President Trump to address impacts to the financial well-being of America’s individuals, families, and businesses caused by Coronavirus (COVID-19). Learn more.
Tax Filing Day – Extended to July 15
  • All VITA and AARP tax sites are currently closed through March 30, possibly longer, in Iowa, Nebraska, and Illinois.
    • IRS – The tax filing deadline has moved to July 15 instead of April 15.
    • Iowa Department of Revenue – The tax filing and payment deadline has moved to July 31, 2020.
    • Nebraska Department of Revenue – The tax filing and payment deadline has moved to July 15, 2020.
Mental Health Resources
Nebraska DHHS Children & Family Services Updates
  • If you benefit or utilize DHHS services, guidance and program changes due to COVID-19 can be found here. This includes information regarding child care, foster care, child welfare, SNAP, EBT, disability benefits and more.
Guidance for Child Care Providers
  • Child care providers and centers should work to follow White House’s guidance (from March 16) limiting social gatherings to no more than ten (10) person guidance. These establishments should use common sense when applying the guidance with the goal of reducing class sizes and increasing space between children. This is not a mandate. Learn more.
  • In the context of the ongoing coronavirus response, Buffett Early Childhood Institute is hoping to learn about the challenges and needs of early childhood care and education providers in Nebraska, in order to share with state and local officials, policymakers, and others. If you are a child care provider, please complete this short survey.
Online Education Resources for Kids
  • Our team has put together some education resources for kids who are stuck at home. Explore this page for online learning options, kid-friendly podcasts, at-home activity ideas, local groups to follow and more to help prioritize learning in your household and keep your kids occupied.
Nebraska State Delegate Information

Nebraska Medicine has compiled information about the virus, including how to talk to kids about it, symptoms to watch for and answers to common questions.

Nebraska’s Department of Health and Human Services has compiled information and resources, including guidance for schools, businesses, first responders and more.

Iowa Department of Public Health

How COVID-19 Spreads: Nebraska Medicine

Common COVID-19 Questions, Answered: Nebraska Medicine

Center for Disease Control and Prevention (CDC)

How to talk to kids about COVID-19

Source: Nebraska Medicine

Make your own hand sanitizer

Source: Nebraska Medicine

True or False? COVID-19 Quiz

Source: Nebraska Medicine

Resources for Non-English Speakers

Nebraska Impact Youtube Channel

Access translated videos: Spanish, Karen, Somali, Nepali, Arabic and more.

NE Governor Pete Ricketts’ Youtube Channel

Access translated videos: Spanish, Karen, Somali, Nepali, Arabic and more.

Nebraska Impact Additional Resources

Access COVID-19 resources in Spanish, Karen, Somali, Nepali, Arabic and more.

If you believe you have COVID-19:

Contact Your Primary Care Provider


If you have COVID-19 symptoms or are due for a visit and have recently traveled to an area with widespread outbreak, or had close contact with a person known to have COVID-19call your primary care provider prior to making a clinic appointment, visiting an Immediate Care Clinic or the emergency room.

Contact Your State or County Health Department


Nebraska DHHS COVID-19 Information Line
(402) 552-6645
8AM – 8PM CST – 7 Days a Week

Iowa Department of Public Health


Omaha Metro Counties


If you have questions about COVID-19:

Many organizations can help answer your questions. Please know you can always contact your physician or state/county health departments with questions as well.

United Way of the Midlands’ 211 Helpline

Our 211 Helpline is here to share general information about COVID-19 with our community. If someone you know is looking for information or wants to be able to share a community resource, the 211 Helpline is here. Call 2-1-1 (for 402-444-6666) or text your zip code to 898211 to speak with one of our helpline specialists. 211 is not able to assist with medical questions regarding COVID-19. If you think you or someone you know may be infected, please read this guidance first.

The 211 Helpline is also here to help you and your family access community resources. Our specialists can help you learn more about local programs and funding in these areas:

  • Utility Assistance
  • Rent Assistance
  • Food Pantries
  • Shelter and Housing Services
  • Clothing
  • Abuse Prevention
  • Behavioral Health Services
  • Support Groups

  • Senior Services
  • Transportation
  • Disaster Services
  • Government Shutdown Support
  • Legal Services
  • Health Care Services
  • Family Support
  • Financial Assistance and Education

Centers for Disease Control and Prevention (CDC)


CDC Information Line: 800-CDC-INFO (800-232-4636); TTY (888) 232-6348

Hours: Monday–Friday, 7:00 a.m. – 7:00 p.m. CT (English and Spanish)

Extended hours for coronavirus disease 2019 questions only: Saturday – Sunday, 8:00 a.m. – 4:00 p.m. CT (English)

You can also submit a question to CDC Info via email.

Our neighbors need us more than ever.

We know that COVID-19 has impacted the physical, mental and financial well-being of thousands of people across the Omaha-Council Bluffs metro. In these unprecedented times, United Way of the Midlands is committed to doing all we can to assist Omaha-Council Bluffs metro residents. In the form below, you can choose to support neighbors directly affected by COVID-19 with food, healthcare, rent/mortgage or utlity assistance.

During this critical time, food security is a major concern for many families. Local nonprofit agencies that provide food have been responsive to the ever-changing needs of the most vulnerable in our community and have deployed drive-up mobile units and established pick-up windows to ensure several access points to meals are accessible throughout the community.
Our healthcare workers are on the front lines fighting this worldwide pandemic to keep our local community healthy. Local health center nonprofits are located in the communities of some of our most vulnerable neighbors and need our support. The more support we can provide to these health centers, the fewer tragedies we will experience in our community during an already difficult time.
A family’s home is their foundation and one of their most basic needs. Reduced hours at work and the cancelation of all public events in the coming month’s means the income people were depending on for housing payments is no longer available. Donations made to this area will go to support United Way of the Midlands’ Housing Stability Program. This program will provide rental or mortgage assistance to families that have experienced a sudden decrease in their household income.
Everyone should feel safe and comfortable in their home, especially in times of emergency. Providing utility assistance will ensure families can follow health experts’ guidance to practice social distancing and stay home without fear of not being able to heat their home and keep the lights on. Donations will go to local utility and energy company funds that help individuals in need pay their utility or energy bill.
According to the CARES Act, which was recently passed by Congress as part of the COVID-19 relief bill, your donation will make you eligible for a tax deduction of up to $300 if you do not itemize your taxes. The CARES Act applies to all donations made to nonprofits throughout 2020.

United Way of the Midlands   |   2201 Farnam Street   |   Omaha, NE 68102   |   402-342-8232

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